Bubble is hiring Web3 Technical Product Support Specialist - New Grad 2023
Technical Product Support Specialist - New Grad 2023
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
$15k - $37k
Desired Qualifications
- Embodies Bubble’s values
- Has a proven ability to learn a technical, internet-based trade, skill, or tool
- Exhibits an investigative mindset, high attention to detail, and aptitude for learning
- Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
- Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
- Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift
- Though we are open to applications nationally, required to work east-coast hours
Preferred qualifications
- Prior experience with Bubble — you’ve built an app or startup on the platform for yourself or a client
- Prior experience with Chrome or Safari’s Web Developer Tools
- Prior experience with connecting APIs and/or using tools like Postman for building and using APIs
- Prior experience working with customers or cross-functionally within an organization
Duties & Responsibilities
- Become an expert in all things Bubble — our product, users, and company
- Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team
- For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
- For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual
- For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
- Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
- Collaborate with other teams to improve our users’ overall experience with Bubble
Our Company
Bubble enables thousands of businesses around the world to build software solutions without code. Our users use Bubble to build VC-backed startups, personal projects, and internal company tools. We are often a critical part of our customers’ operations and are very proud to help businesses achieve success through more accessible software. With more people turning to entrepreneurship and digital products, Bubble’s solution is increasingly critical.
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