180 Global is hiring Web3 180 Global
180 Global
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
$35,000 - $100,000
Desired Qualifications
- Located in Los Angeles, New York city, or Chicago, and able to work Eastern Time 9-5 standardized but also willing to work night and weekends as needed. This position is hybrid in office 2x/week.
- A positive, collaborative attitude - we like our colleagues and hope you will too!
- Experience actively participating in many NFT or web 3 communities
- Strong communication skills
- Passionate about memes and trends
- An ability to work independently and proactively with minimal direction.
- Strong learning skills, can learn new things in a short time.
- You enjoy playing games, using Discord, and other social channels on a daily basis.
- Very organized, great time management skills, and attention to detail.
- Consistency in responding to messages quickly and comprehensively.
- Experience using any industry standard bots and moderator tools on Discord, including but not limited to: MEE6, Dyno, Wick bot, Vulcan Authentication, Collab.Land
Duties & Responsibilities
- Ensure the community is a safe place that is welcoming to all and free of harm
- Enforce brand/project policies consistently and fairly, and share input on policies that should be created or amended
- Surface gaps, vulnerabilities, and risks that need to be mitigated both proactively and reactively
- Moderate the community on the front lines nearly all day every day to protect our users
- Actively manage community platform and partner with support to ensure users get answers to their technical and non-technical questions
- Develop and maintain subject matter expertise across all project products, processes, and policies
- Escalate trends and needs across the community to broader agency
- You won't just be on top of industry trends, you will be setting them
- Ability to work Weekends/nights - understanding that this reflects peak community participation hours
- Enroll and execute Discord moderator curriculum as distributed by Director of Community Management
- Provide same day wrap up report, highlighting brand wins, flagging potential risk to the community in addition to providing sufficient handoff notes for the next moderator shift
- Stay up to date on the latest community platform trends, and best practices
- Collaborate with the broader Marketing Team and other teams to deliver on overall goals for the community
- Provide constructive feedback
- Implement Discord Webhook automations when necessary/useful in streamlining the community
- Can provide important metrics on what’s going on in the Discord server at any given time
Soft Skills
You're excited to host live ‘virtual town halls’ with the community. Experience building/moderating Discord servers for brands
Salary & Benefits
Salary is $70,000/year DOE
Our Company
Who we are: 180NY
Who you are: Discord Platform Community Manager
Lead Community Moderator (Discord)
We are looking for an experienced Discord Community Moderator with a passion for memes, crypto, games, and NFTs for a major snack brand. You are looking to work with a fast-moving team where you learn and absorb new things everyday. You are a self-starter, eager to have ownership in helping grow the community. A background in community management, gaming, social, or crypto (or all of the above!) is required.