Bitpanda is hiring Web3 Associate Community Customer Care
Associate Community Customer Care
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
Desired Qualifications
- Minimum of 2 years of relevant experience in community management, customer support, social media or a similar communication field.
- An exceptional, savvy, social media communicator and problem solver.
- Excellent verbal and written communication skills – both English and German – additional languages are considered a plus.
- Willingness to work evening shifts on weekdays in accordance with the team’s shift schedule.
- Passion for cryptocurrencies, blockchain technology and Bitpanda services is considered a plus.
Duties & Responsibilities
- Take care of incoming questions/comments/messages/reviews across our social media and community channels providing excellent customer service.
- Represent our core values to the community and communicate about Bitpanda products in a clear and positive manner adhering to tone of voice best practices.
- Follow-up, escalate and solve cases that come in via social media communicating with all relevant teams internally.
- Collaborate with the wider Marketing and/or other teams to drive growth campaigns relevant to our community.
- Act as a link between our community and Customer Care, Operations, Marketing or other departments.
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