JOJO Exchange is hiring Web3 Bilingual Community Moderator (Chinese & Japanese)
Bilingual Community Moderator (Chinese & Japanese)
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
Desired Qualifications
- Fluency in English and proficiency in Japanese or Chinese, with excellent written and verbal communication skills in all languages.
- Experience in community management, customer support, or a related field within the cryptocurrency or fintech industry preferred.
- Strong interpersonal skills and the ability to effectively engage with diverse audiences.
- Proven track record of managing multiple tasks and prioritizing responsibilities in a fast-paced environment.
- Passion for cryptocurrencies and a deep understanding of various crypto communities and cultures.
- Ability to work independently as well as collaboratively within a team.
Duties & Responsibilities
- Community Engagement: Actively engage with community members speaking various languages (including English, Japanese, and Chinese) on Discord and Telegram, facilitating discussions, providing support, and fostering unity.
- Support Ticket Management: Handle incoming support tickets from users of different languages, promptly resolving issues and escalating when necessary to ensure customer satisfaction.
- Outreach to Crypto Communities: Expand our presence in various crypto communities through outreach efforts, collaborations, and effective communication strategies.
- Content Translation: Translate content between English, Japanese, and Chinese to keep all language communities informed about Jojo Exchange’s updates, announcements, and initiatives.
- Event Coordination: Assist in organizing and promoting events targeting bilingual audiences, ensuring seamless communication and engagement.
- Feedback Collection: Gather feedback from users of different languages to identify areas for improvement and refine engagement strategies accordingly.
- Professional Conduct: Maintain professionalism, integrity, and impartiality while representing Jojo Exchange to diverse language communities.
Our Company
We are seeking a dynamic and dedicated individual to join our team as a Bilingual Community Moderator. In this role, you will play a pivotal part in managing and nurturing our diverse language-speaking communities, ensuring a positive and supportive atmosphere across various communication channels.
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