OKX is hiring Web3 Chatbot Specialist (CIS)
Chatbot Specialist (CIS)
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
Desired Qualifications
- You have experience creating workflows and personalized experiences with conversion in mind
- You have implemented and managed a chatbot solution in the past
- You are comfortable with building and customizing conversational experiences
- You have been held accountable to measurable stretch targets
- You are a self-starter who can take action with minimal supervision and consistently deliver against deadlines and goals
- You are comfortable with a metrics orientation, and can analyse reports and identify actionable insights to drive new opportunities
- You love to experiment and think outside of the box
- You are excited to make an immediate impact, and hitting team goals
- You thrive in fast paced environments and look to always improve performance
Nice to Haves
- Experience working with teams across global offices and time zones
- Experience working with CX Saas products
- Conceptualising and developing solutions to ensure chatbot works seamlessly across all internal systems and external-facing touchpoints.
Duties & Responsibilities
- Serve as automation expert for AI Chatbot and other automations in the tools and technology used by the function teams.
- Design user-centric conversational experiences and user journeys to enhance digital retail customer experience
- Enable and maintain multilanguage chatbot flows by structuring content blocks and use bot performance metrics to drive continuous improvement on the bot contents.
- Responsible for documentation of standards, frameworks, processes, and methodology and educate the importance, benefits, and values of a conversation design-led channels strategy
- Identify trends and patterns in customer interaction and conversation data that present opportunities to improve operating efficiencies, customer experience, and process improvement through automation
- Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
- Manage the process of testing, implementing and maintaining the chatbot features including API and software integrations
- Assists bot manager in additional projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for automation for the global operations team.
Our Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading, helping traders optimize their strategy. It provides a safe, reliable, and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop innovating and improving our customer experience.
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