OKX is hiring Web3 Chatbot Specialist (Korean and Japanese)
Chatbot Specialist (Korean and Japanese)
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
Desired Qualifications
- You have experience creating workflows and personalized experiences with conversion in mind
- You have implemented and managed a chatbot solution in the past
- You are comfortable with building and customizing conversational experiences
- You have been held accountable to measurable stretch targets
- You are a self-starter who can take action with minimal supervision and consistently deliver against deadlines and goals
- You are comfortable with a metrics orientation, and can analyse reports and identify actionable insights to drive new opportunities
- You love to experiment and think outside of the box
- You are excited to make an immediate impact, and hitting team goals
- You thrive in fast paced environments and look to always improve performance
Nice to Haves
- Experience working with teams across global offices and time zones
- Experience working with CX Saas products
- Conceptualising and developing solutions to ensure chatbot works seamlessly across all internal systems and external-facing touchpoints.
Duties & Responsibilities
- Serve as automation expert for AI Chatbot and other automations in the tools and technology used by the function teams.
- Design user-centric conversational experiences and user journeys to enhance digital retail customer experience
- Enable and maintain multilanguage chatbot flows by structuring content blocks and use bot performance metrics to drive continuous improvement on the bot contents.
- Responsible for documentation of standards, frameworks, processes, and methodology and educate the importance, benefits, and values of a conversation design-led channels strategy
- Identify trends and patterns in customer interaction and conversation data that present opportunities to improve operating efficiencies, customer experience, and process improvement through automation
- Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
- Manage the process of testing, implementing and maintaining the chatbot features including API and software integrations
- Assists bot manager in additional projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for automation for the global operations team.
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