OKX is hiring Web3 Chatbot Specialist (Korean and Japanese)

Chatbot Specialist (Korean and Japanese)


Minimum 1 Year

Employee type

Full Time



Offer Salary

Desired Qualifications

  • You have experience creating workflows and personalized experiences with conversion in mind
  • You have implemented and managed a chatbot solution in the past
  • You are comfortable with building and customizing conversational experiences
  • You have been held accountable to measurable stretch targets
  • You are a self-starter who can take action with minimal supervision and consistently deliver against deadlines and goals
  • You are comfortable with a metrics orientation, and can analyse reports and identify actionable insights to drive new opportunities
  • You love to experiment and think outside of the box
  • You are excited to make an immediate impact, and hitting team goals
  • You thrive in fast paced environments and look to always improve performance

Nice to Haves

  • Experience working with teams across global offices and time zones
  • Experience working with CX Saas products
  • Conceptualising and developing solutions to ensure chatbot works seamlessly across all internal systems and external-facing touchpoints.

Duties & Responsibilities

  • Serve as automation expert for AI Chatbot and other automations in the tools and technology used by the function teams.
  • Design user-centric conversational experiences and user journeys to enhance digital retail customer experience
  • Enable and maintain multilanguage chatbot flows by structuring content blocks and use bot performance metrics to drive continuous improvement on the bot contents.
  • Responsible for documentation of standards, frameworks, processes, and methodology and educate the importance, benefits, and values of a conversation design-led channels strategy
  • Identify trends and patterns in customer interaction and conversation data that present opportunities to improve operating efficiencies, customer experience, and process improvement through automation
  • Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
  • Manage the process of testing, implementing and maintaining the chatbot features including API and software integrations
  • Assists bot manager in additional projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for automation for the global operations team.

Get New Jobs Notification!

Subscribe & get all related jobs notification.

Select your color
Light/dark Layout