Ledger is hiring Web3 Tech Customer Success Specialist German speaking
Tech Customer Success Specialist German speaking
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
Desired Qualifications
- Previous experience in customer support or in a customer-facing role
- Must have a “Customer First” attitude
- Strong interest for cryptocurrencies and/or blockchain environments is a must
- Outstanding written and verbal skills in English and German, another language is a plus
- Ability to learn about hardware & software products and to analyse technical and/or factual data
- Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT; Zendesk is a plus
Duties & Responsibilities
- Ensure customer satisfaction & reply to day to day customers requests
- Write clear and well-structured service tickets and follow up to ensure resolution
- Analyse current trends (market, product performance,...) & improve the customer support content (FAQ, Macros) with the manager in order to always have the best answers for our customers
- Be involved in customer escalation as required to ensure timely resolution according to SLAs on technical products
- Communicate clearly and work effectively with other teams and departments, in particular Technical & Legal teams
- Focus on constant learning - both on the domain and on our products
Our Company
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 15% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 5 millions units already sold in 180 countries.
Other
Interested so far? Here's how the hiring process will look like:
- Phone screen with our Talent Acquisition team (30 minutes)
- Case-study - around crypto and customer support (you'll have up to 3 days to complete it)
- Interview with the team (45 minutes)
- Second interview with our Head of Customer Success (30 minutes)
- Final stage: language assessment (30 minutes)
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Remote