The Tie is hiring Web3 Technical Account Manager (Institutional Crypto Data)
Technical Account Manager (Institutional Crypto Data)
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
$80K - $120K
Desired Qualifications
- BA/BS degree or relevant experience
- Solid technical background with hands-on experience in digital technologies, SQL and python skills are a must.
- Experience using REST API endpoints
- Experience or passion for cryptocurrency markets is strongly preferred
- An ability to grasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
Duties & Responsibilities
- Work alongside the Account Executives to win new business and increase sales
- Provide technical support for customers to support pre-sale and post-sale processes
- Support Account Managers with their accounts, answering questions, leading technical onboardings, and helping to build custom components and dashboards
- Understand new data sets and be able to communicate value to clients
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products
- Report on product performance
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Salary & Benefits
- Competitive compensation
- Employee stock option plan
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast-paced and exciting work environment
- Strong teamwork-driven culture
Our Company
The Tie is a leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. The Terminal brings together real-time news from thousands of primary sources with sentiment analytics, spot and derivatives, alternative, and on-chain data in a powerful and intuitive platform.
The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
We are backed by top-tier investors and are well-positioned to scale. We love crypto and we’re excited about our role in its global proliferation.
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