Localcoin is hiring Web3 Web3 IT Support Analyst
Web3 IT Support Analyst
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
$13k - $27k
Desired Qualifications
- University or college degree/diploma in computer science, information systems or related
- Minimum 3 years experience in a similar specifically with Jira administration: Jira schemes (Workflow, Screen, Issue Types, Field Configuration and Custom fields)
- Great communication skills; able to communicate effectively with cross functional staff
- Ability to diagnose and troubleshoot problems within Windows, and Mac operating systems as well as iOS and Android devices
- Experienced with Google Cloud platform policies and device management
- Experienced with Microsoft 365 app management and Azure ADExperienced with setting up printing, Wifi and VPN networks
- Knowledge of computer networks and common protocols TCP/IP, UDP, TLS, SSL, HTTP
- Experienced with cloning tools for disk imaging such as Acronis True Image
Duties & Responsibilities
- Provide technical and product assistance and support to users on a daily basis by responding to requests for assistance and providing solutions to their problems in a timely manner.
- Install, configure, and maintain hardware, software, and other electronic equipment.
- Troubleshoot system and network problems, diagnosing and resolving hardware and software issues.
- Ensure the security and privacy of data and systems through the implementation of appropriate OS policies.
- Maintain and update documentation on hardware and software configurations and support procedures and processes
- Provide training to users on new hardware and software installations.
- Manage and maintain inventory of IT assets, including hardware and software licenses.
- Collaborate with other members of the IT team to implement new technologies and projects.
- Create and maintain knowledge base documentation on hardware and software configurations, IT and product support procedures and processes
- Provide training to users on new hardware and software installations.
- Manage and maintain inventory of IT assets, including hardware and software licenses.
- Collaborate with other members of the IT team to implement new technologies and projects
Soft Skills
- Prior experience with Jira Automation
- Prior experience with HTTP REST integrations
- Prior experience working with Jumpcloud platform
- Prior experience with OpenVPN and cloud routers and Cloudflare products CloudRouters
- Prior experience with Windows group policy and windows deployment toolkit is a plus.
- Knowledge of Business Process Management tools and platforms
Salary & Benefits
- Competitive Salary
- Health & Wellness Benefits
- Hybrid & Flexible Office Environment
- Professional Development
- Standups, Demos and Monthly Socials to keep us aligned and connected
- And so much more!
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