Figure is hiring Web3 Web3 Customer Success Associate
Web3 Customer Success Associate
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
Desired Qualifications
- BA/BS from an accredited university preferred with 1+ years in a customer facing role
- Proven background in being a dependable and reliable team player
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly and compassionate communication skills
- Ability to become a licensed e-notary including passing the Figure and state required background check
- Successfully complete the required compliance trainings
- A positive and problem solving approach to customer service
- Ability to instill trust and rapport with customers
- Process driven organizational skills
- A quick and flexible learning >
Duties & Responsibilities
- Be the first point of contact and advocate for our customers
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
- Educate customers on Figure and our products with knowledge and enthusiasm
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
- Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
- Provide technical support and troubleshooting on a variety of potential issues
- Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
- Participate in new training and licensing programs to expand the team’s capabilities
- Contribute to an exciting and vibrant office environment and team dynamic
Salary & Benefits
- Competitive salary and growth opportunities
- Company quarterly performance based bonus
- Equity stock options package
- Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
- Employer funded life and disability insurance coverage
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- Routine Team swag deliveries!
Our Company
About Figure
Figure is transforming the trillion dollar financial services industry using blockchain technology.
In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally.
Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.
Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Forbes America’s Best Startup Employers
Forbes Top 50 Blockchain Companies
Figure Series D Announcement
About the Role We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.
Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
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