Public is hiring Web3 Web3 Member Experience Specialist
Web3 Member Experience Specialist
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
Desired Qualifications
- 4+ years of experience in financial services
- Licensed, with a S7 and S63 or S66.
- High degree of comfort or ability to learn and leverage technology to serve members.
- Build and review processes for yourself, team and Public to serve members after identifying root-cause issues.
- Professionally develop yourself and others to meet evolving product needs and service needs of members.
- Obsessed with creating positive experiences and customer-obsessed.
- Creative problem solver and advocate for our members
- Desire to learn and strong interest in Fin Tech and serving members’ investing goals.
- Active Public member (sign up today!)
Duties & Responsibilities
- The Public Customer Experience team is looking for a CX Member Experience Specialist to help support the CX team. As a Customer Experience Representative, you will be responsible for serving our members across all support channels and providing legendary service. We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy. This will take place live chat, email, social media, random acts of kindness, handwritten notes, proactive check-ins, being a great teammate, doing the right thing and behind the scenes support working with compliance and the engineers.
- There will be an expectation to go into the office two days a week. We will also be requiring employees to be licensed within 6 months of their start date.
Salary & Benefits
Bonus Points:
- Other licenses- 55, 9,10, 4
- Financial advisory experience
- Agile training or background
Related Jobs
Remote