OKX is hiring Web3 Web3 Regional Ops Lead, LATAM
Web3 Regional Ops Lead, LATAM
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
$125,000 - $225,000
Desired Qualifications
- Attributes and Qualifications:
- Bachelor's degree in Business Administration, IT, Finance, or a related field. MBA or relevant advanced degree preferred.
- Proven experience in leading shared services or GBS functions, ideally with 6+ years of experience in a similar role.
- Strong leadership and people management skills, with the ability to motivate and develop teams.
- Excellent communication and stakeholder management skills.
- Strategic thinker with a track record of driving process improvement and automation.
- Strong analytical and problem-solving skills.
- Knowledge of regional business practices and regulations is a plus.
- Fluency in English, and Portuguese language
- In summary, the GBS Regional Lead in São Paulo is expected to:
- Drive the GBS strategy, ensuring alignment with the organization's goals.
- Deliver operational excellence, optimizing processes and reducing costs.
- Foster a culture of continuous improvement and innovation within the GBS team.
- Build strong relationships with regional stakeholders and act as a trusted advisor.
- Maintain a high level of compliance and risk management within GBS operations.
- Lead by example, demonstrating a commitment to the organization's values and ethical standards.
Duties & Responsibilities
- Key Responsibilities:
- GBS Strategy and Planning:
- Develop and execute the regional GBS strategy in alignment with the global GBS strategy and business objectives.
- Identify opportunities for continuous improvement (process, cost & service) and innovation within GBS processes.
- Operational Leadership:
- Lead a team of GBS professionals, providing guidance, mentoring, and support to achieve performance targets.
- GBS point of contact for operations matter for the region
- Ensure efficient and effective service delivery of the region, adhering to SLAs and KPIs
- Drive process optimization and automation initiatives to enhance operational efficiency.
- Leadership
- Build and lead a high-performing GBS team (remotely/onsite), fostering a culture of collaboration and accountability.
- Provide mentorship, coaching, and professional development opportunities for team members.
- Process Excellence:
- Implement best practices and continuous improvement initiatives to enhance operational efficiency and service quality.
- Ensure compliance with relevant regulations and industry standards.
- Stakeholder Engagement:
- Collaborate with key stakeholders across business units to understand their needs and provide tailored GBS solutions.
- Build strong relationships with internal and external clients to drive customer satisfaction.
- Collaborate with regional business leaders and functional heads to understand their needs and align GBS services accordingly.
- Act as the primary point of contact for regional stakeholders and ensure their satisfaction with GBS services.
- Performance Metrics:
- Align to global operations, define (when necessary), and track KPIs to measure GBS performance and regularly report on key metrics to senior management.
- Take proactive measures to address any performance gaps and drive improvements.
- Conduct monthly business review with stakeholders
- Change Management:
- Drive change management initiatives within GBS and support organizational change efforts across the region.
- Compliance and Risk Management:
- Ensure compliance with regional and global regulations, policies, and procedures.
- Implement risk mitigation strategies and maintain a robust control environment.
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