Kyber Network is hiring Web3 [Remote] Customer Support Specialist (2pm to 11pm GMT-3) (web3/blockchain/defi/crypto)
[Remote] Customer Support Specialist (2pm to 11pm GMT-3) (web3/blockchain/defi/crypto)
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Offer Salary
$45k - $75k
Desired Qualifications
- At least 3 years of experience in a customer service or technical support role
- Personal and/or Professional experience with cryptocurrency trading AND DeFi technology (Due to the complex technical nature of the knowledge domain, only candidates with this experience will be considered)
- Empathy for customers and determination to solve customer pain
- Proven track record of supporting demanding customers while keeping cool under fire
- Professional-level English language proficiency
- Ability to work remotely with light supervision
Duties & Responsibilities
- Answer inbound email and live chat queries regarding Kyber Network’s suite of products and services (especially KyberSwap.com)
- Create and maintain help center articles about Kyber Network’s suite of products and services
- Work with other groups in the company to identify and deliver solutions to customer pain
- Collaborate with product managers and engineers to help realize improvements to the platform
- Create and maintain knowledge articles in the public-facing knowledge base
- Some shift work may be required.
Soft Skills
- 1-2 years experience working for a centralized or decentralized cryptocurrency exchange
- Familiarity with using KyberSwap specifically
- Experience creating and managing Help Center content
- Knowing what a Low Effort CX Strategy entails
Salary & Benefits
Other
*** CONNECT WITH US
Discord: https://discord.com/invite/NB3vc8J9uv Twitter EN: https://twitter.com/kybernetwork Twitter KyberDAO: https://twitter.com/KyberDAO Twitter Turkish: https://twitter.com/kyberturkish Twitter Japanese: https://twitter.com/kybernetwork_jp Forum: https://gov.kyber.org/ Reddit: https://www.reddit.com/r/kybernetwork/ Facebook EN: https://www.facebook.com/kyberswap Facebook Careers: https://www.facebook.com/KyberCareers Youtube: https://www.youtube.com/channel/UCQ-8mEqsKM3x9dTT6rrqgJw
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